This Payment, Refund & Cancellation Policy governs all transactions made on the website https://digital.techbossvivek.co.in/, operated by DSBVT – Digital Services by Vivek Tiwari, a subsidiary of TechBossVivek.

All payments on this website are securely processed through trusted third-party payment gateways including Razorpay and Cashfree. By proceeding with a payment, users acknowledge and agree to this Policy along with our Terms & Conditions, Privacy Policy, and Disclaimer.

1. Accepted Payment Methods

Payments can be made through Razorpay or Cashfree using the following methods:

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Debit Cards and Credit Cards
• Net Banking
• Any other payment mode supported by Razorpay or Cashfree

DSBVT does not store, collect, or process users’ card, UPI, or banking details directly. All sensitive payment information is handled securely by the respective payment gateways in accordance with applicable security and compliance standards.

2. Nature of Payments

Payments made on this website are strictly for application assistance, facilitation, and digital support services. DSBVT is not a government website and does not collect payments on behalf of any government authority.

Any official government fees, if applicable, are separate and are governed entirely by the respective government departments or issuing authorities.

3. Service Confirmation & Initiation

Once payment is successfully completed through Razorpay or Cashfree, the service request is considered confirmed and processing may begin.

Users are strongly advised to verify all details and documents before making a payment.

4. Cancellation Policy

Cancellation requests may be considered only if submitted before service processing has started.

Once any of the following actions have occurred, cancellation may not be possible:

• Documents have been reviewed
• Work on the service has started
• Application has been submitted to a government portal or third-party system

The determination of whether a service has been initiated rests solely with DSBVT.

5. Refund Policy

Refunds may be considered only in the following situations:

• Payment completed but service not initiated
• Duplicate payment made for the same service
• Transaction failed but amount was deducted

Refunds will not be issued under the following circumstances:

• Service has already been initiated or completed
• Application rejected, delayed, or put on hold by government authorities
• Incorrect, incomplete, or false information provided by the user
• User changes mind after payment confirmation

6. Refund Processing Timeline

Approved refunds will be processed within 7–10 working days. The refunded amount will be credited to the original payment method used via Razorpay or Cashfree.

Actual credit timelines may vary depending on banks, UPI providers, or payment gateway policies.

7. Failed, Pending & Auto-Reversal Transactions

In case of failed or pending transactions, users are advised to first verify their bank or UPI statements. Most failed transactions are automatically reversed by the bank or payment gateway within their standard timelines.

8. No Guarantee of Approval

Payment of service fees does not guarantee approval, acceptance, or faster processing of any application. Final decisions are taken solely by the respective authorities.

9. Limitation of Liability

DSBVT – Digital Services by Vivek Tiwari and TechBossVivek shall not be liable for any loss, damage, or claim arising due to:

• Payment gateway downtime or technical issues
• Failures or delays caused by Razorpay, Cashfree, banks, or UPI providers
• Government authority decisions or policy changes
• User errors during payment or submission

10. Policy Updates

DSBVT reserves the right to update or modify this Policy at any time without prior notice. Changes will be effective immediately upon posting.

11. Contact for Payment & Refund Queries

DSBVT – Digital Services by Vivek Tiwari
A Subsidiary of TechBossVivek
Phone: 6291164592
Website: https://digital.techbossvivek.co.in/