Grievance Redressal Policy

DSBVT – Digital Services by Vivek Tiwari, a subsidiary of TechBossVivek, is committed to providing fair, transparent, and responsive customer support.

1. Purpose

This policy outlines the process through which users can raise complaints, concerns, or grievances related to services, payments, or support.

2. Scope

This policy applies to all users who avail services through https://digital.techbossvivek.co.in/.

3. How to Raise a Grievance

Users may raise a grievance by contacting us with the following details:

  • Registered Name
  • Registered Mobile Number
  • Service Name
  • Transaction ID (if applicable)
  • Detailed description of the issue

4. Resolution Timeline

We aim to acknowledge grievances within 48 hours and resolve them within 7–10 working days, subject to complexity and external dependencies.

5. Limitation

Grievances related to government authority decisions, application approvals, or rejections are beyond our control and may not be resolvable by DSBVT.

6. Contact Details

Grievance Officer: VIVEK TIWARI
Phone: 6291164592
Website: https://digital.techbossvivek.co.in/ Email = vivektiwari@techbossvivek.co.in & vivektiwariwp@gmail.com

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